Last updated: 16 September 2026
Information we collect
When you contact us, we may receive your name, work email, organisation, phone number, project details, preferred reply method, preferred timing, and other information you provide.
How we use information
We use submitted information to respond to enquiries, understand potential projects, prepare follow-up and manage the enquiry. We do not sell personal information.
Data handling
We take reasonable measures to protect information. It may be processed by providers supporting hosting and business communications.
Enquiry storage and access
Website enquiries are stored in our hosted database and are accessible through a password-protected inbox restricted to authorised Wio staff. Requests are not added to a mailing list. We keep enquiry records for follow-up and project discussions; you can contact us to request deletion.
Gmail connection for the staff portal
When the mailbox owner authorises Gmail access, the Wio Staff Portal uses Google to send client replies and account emails for active staff. Google grants permission to send email and read mailbox data. The portal retrieves only Gmail conversations linked to messages sent through the portal and imports replies from the original client address; it does not list the personal inbox, mark messages read or delete Gmail messages. Attachments remain in Gmail.
We store the connected mailbox address, encrypted authorisation credentials, conversation identifiers and imported reply text in our hosted database. Authorised support staff and administrators can access client conversations to respond to enquiries. Hosting and email providers process this information to operate the service. We do not sell Google user data or use it for advertising or AI model training.
An administrator can disconnect Gmail from the portal to remove its stored authorisation credentials and cancel queued Gmail replies. A send already in progress may still complete. The mailbox owner can also revoke access in their Google Account. Disconnecting does not delete existing enquiry history; contact us to request access, correction or deletion of those records, subject to applicable obligations.
Spam prevention and external services
We use short-lived, hashed network identifiers to limit repeated submissions. These rate-limit records are cleaned up during subsequent submissions after their retention window expires. WhatsApp, telephone and email links open the relevant external service, which handles the conversation under its own terms. We do not use advertising trackers on this website.
Your choices
You may ask to access, correct, or delete submitted information, subject to applicable obligations.